You have 30 days from delivery to initiate a return for an exchange, replacement, or refund. Please see our returns-refund policy for more details.

No worries! And we're really sorry in advance if this happens! We're proud to guarantee the quality of our cases. Just submit a picture of the damaged case and we'll replace it for free or give you a refund, no hassles!

There is a very thin, invisible layer of protective film on the camera cover part of the case that needs removed. Once removed, you'll see it's scratch-proof.

There are no universal cases and each Galaxy model has it's own specific design to be a perfect fit. In most cases, it is the correct case and solutions to the most common reasons for this are below:

1. There's a screen protector directly on your phone. Since the case is designed to be a perfect fit, the protector will prevent the case from closing all the way. It must be removed. You can add a clear screen protector to the outside of the case to better protect the tempered glass and your phone.

2. The invisible protective films on the insides of the case have not been removed. The film is easy to miss, but will cause the case to not close properly if not removed from both parts of the case.

3. A button covering may need adjusted. The metal strip holding the magnets and button coverings sometimes move when applying the case incorrectly, so just be sure they are lined up before attempting to magnetically snap the case shut. If aligned properly, the top part of the case will easily snap onto the phone and back side of the case.

4. There was a mistake with your order. Our system automatically informs our warehouse which phone case to prepare for shipping based on the customer's selection. There is no manual input on our end. Your e-mailed receipt will reflect the specific model of your phone that our system received from your online order. If you notice an error, please contact us immediately at info@yoloyard.com.

5. If you're troubleshooted all these reasons above and your case does not fit (or clearly does not fit based on size), please e-mail us as info@yoloyard.com with your order number and a picture and we'll get back to you right away to solve the issue!

The lightweight but durable aluminum frame will absolutely protect your phone and it's screen from drops, but the case screens are made of tempered glass. And while tempered glass is much, much stronger than regular glass, it's still glass, and all glass can break.

We recommend handling your phone and new magnetic privacy case with care to prevent any cracking of the glass. It's most susceptible in the corners from corner impact drops. Your phone will assuredly be protected from the impact, but corner impact drops can be unkind to the case.

However, the camera lens cover is very durable and will not crack or scratch from a typical accidental drop. It can also be removed should you decide to use your privacy case without it!

Yes and no. The case is designed to perfectly fit your Galaxy phone so it doesn't move around even the slightest bit in order to protect it. A screen protector on your phone will prevent the case from closing properly. But, you can add a clear screen protector to the privacy case to give the glass extra protection without losing any of your privacy shield.

Yes! However, since the case is made of glass, it will not stick well to a magnetic charger without adding the magnetic ring sticker (which we sell if you need it). But even without the ring, it will still take the charge from any wireless charging station or power bank (including magnetic).

If you missed it, we carry privacy cases for other Galaxy models on separate product pages, scroll up!

But if your model is not listed anywhere, e-mail us at info@yoloyard.com with your model and if we don't respond right away, we'll get back to you within 24 hours so please check back soon!

We are a small family business and do not meet state/foreign nexus thresholds requiring us to collect sales tax with the exception of our home state of Illinois. Outside of IL, the transaction is considered an interstate sale. States generally don't require small businesses to pay a sales tax on sales which are shipped out of their state, therefore, we do not collect a sales tax from our customer. Thanks for supporting small business!

We source most of our products directly from manufacturers to obtain optimal pricing. We don't spend a ton on fancy packaging either and pass those savings and a high quality product on to you!